Phone · ticket · email · status

You'll get a
person, not a portal.

Answered in the UK during office hours by the same engineers who run the platform overnight. Critical platform issues are paged around the clock.

01 / Reach us

However suits you best.

Three ways in, all of them landing with a real engineer in Aylesbury. Use whichever you like — we don't bounce you between channels.

S / 01Phone

Monday–Friday, 09:00–17:30 UK time. A real person, usually the one who can actually fix it.

S / 02Ticket & email

Open a ticket from your control panel or drop us an email. Tracked, and answered within the hour in office hours.

S / 03Status

We post incidents with timestamps and honest updates. No green ticks while something's actually on fire.

02 / Common questions

The things people ask most often. If yours isn't here, the phone is the fastest way to a real answer.

Q / 01
Will my email move without bouncing?
Yes. We use dual-delivery during migration — your old host keeps receiving while we sync mail across, then we switch MX records once everything's in step. Most moves are invisible to users.
Q / 02
What are your support hours?
Monday to Friday, 09:00–17:30 UK time for general support. Critical platform issues — anything affecting service — are monitored and paged 24/7.
Q / 03
How do I reset a mailbox password?
From the control panel under Manage Mailboxes, or ask us and we'll do it for you. We'll always verify it's really you first.
Q / 04
Where do I manage my services?
Everything — mailboxes, domains, websites and invoices — lives in the control panel. Webmail is separate, for reading mail in the browser.
Q / 05
Something's broken out of hours — what now?
If it's a platform-wide issue we're likely already on it; check the status page. For anything urgent and account-specific, email support and it'll be picked up as soon as we're on.

Pick up the phone — it's almost always the quickest way to an answer, and you'll get one of the people who runs the platform.