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Tel. 01296 329 200, Fax. 0870 836 2005

Privacy Policy

We are committed to protecting your privacy when you are using our online services.

We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).

Your Information

We ask for personal information which both identifies you and enables us to communicate with you.

The information we collect is:

    Your name
    Phone number
    email address

We do not store any credit card information physically or electronically.

We will use the information you provide only for the following purposes:

1. To contact you for the purposes of administration of your account such as billing.
2. To alert you regarding changes to service levels or deal with issues of support such as if your account is used to send spam.

We may retain your information after you cease being a customer for a period of time in accordance with legal requirements.

In the control panel we have provided an administration service where you can review your personal information at any time to ensure it is correct and current. You are able to update, correct, change or delete inaccurate details.

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. Fluent Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. Fluent Ltd treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.

Our website creates a single cookie on your machine containing session and state information. The information within this cookie does not include personal or financial information. Our website requires cookies to be allowed in your browser to permit creation and to allow features and actions on the site to work without restriction. Please be aware that should cookies be disabled, features and actions that will be reduced in functionality or disabled altogether include shopping basket, wish list, make your first purchase, make a subsequent purchase and login to your account (to manage account changes including address changes and payment method changes).

Information on how to block cookies can normally be found within the help features of your browser. Information can also be found on the main browser websites.
We will not be transfer your personal information outside of the European Economic Area withour your prior permission.

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Data Protection Officer
Fluent Ltd
3 Walton Terrace
Walton Street
HP21 7QY

If you have any questions for fluent ltd relating to privacy, please send them to this address.